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Filtrete™ Smart Air Filters + Filtrete™ Smart App – FAQs

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Getting started

  • How do I set up my Filtrete™ Smart Air Filter?

    Follow the instructions provided in the packaging.

    1. Enable Bluetooth® on your mobile device.
    2. Download and open app.
    3. Follow instructions on screens to pair.
    4. Remove tab on filter's sensor.
  • Download the Filtrete™ Smart App, which is available for fre for iOS and Android on the App Store and Google Play, and follow the instructions on the set-up screens.

    Download on the App Store  Get it on Google Play

    Google Play and the Google Play logo are trademarks of Google LLC.

    All other trade names referenced are the service marks, trademarks or registered trademarks of their respective companies.


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Location-Specific Questions

  • Why do you need my location to set up the app?

    Allowing location services helps improve the user experience.

    For iOS:
    Location services are used to connect with your Filtrete™ Smart Air Filter when within close proximity (while the app is in the background) and to display outdoor air quality (when the app is open). By enabling location services and choosing “Always Allow”, the app will know when you’re within the geo-fence proximity and will automatically trigger a connection with the Filtrete™ Smart Air Filter sensor without requiring additional steps for the user.

    For Android:
    It allows you to view outdoor air quality for your current location. The app DOES NOT use your location while it is running in the background. It only accesses your current location to display outdoor air quality when the app is open.

    The Filtrete™ Smart App needs access to Bluetooth® Low Energy (BLE) in order to connect and pair with the Filtrete™ Smart Air Filter sensor. It's a requirement from the Android operating system to allow location services in order to access Bluetooth Low Energy (BLE) connectivity. If you would like to learn more about these Android requirements, you can view the information below:

    https://developer.android.com/guide/topics/connectivity/bluetooth-le.html#permissions

    https://developer.android.com/reference/android/bluetooth/le/BluetoothLeScanner.html#startScan(java.util.List%3Candroid.bluetooth.le.ScanFilter%3E,%20android.bluetooth.le.ScanSettings,%20android.app.PendingIntent)

    For that reason, the Filtrete™ Smart App asks for location access type “Allow all the time” so that it can access Bluetooth, even when it’s open in the background. This allows the app to gather data from the sensor without requiring additional steps (like opening the app).

  • For iOS:
    If the Filtrete™ Smart App does not have access to your location, we are not able to trigger a connection with your filter when you’re in close proximity (at home, for example). Without location access to the app, you will need to manually open the app when you’re close to your filter in order to collect sensor data to calculate filter life.

    If your app has not connected to your filter’s sensor in over 7 days, we use our backup system to estimate your filter life based on outdoor weather information available from your filter’s location. This backup calculation estimates your HVAC run-time by using outdoor weather data, such as temperature, so the filter life is reduced based on the estimate HVAC run-time of your home location’s weather trends.

    For Android:
    It is a requirement from the Android operating system that location services is granted for the Filtrete™ Smart App to use Bluetooth®. If you deny access to location services “while using the app” or “all the time”, the app will not be able to pair and connect with your Filtrete™ Smart Air Filter to collect the data needed to calculate filter life. If you choose to grant access to location services, but not “all the time”, “only while using the app”, this means that the Filtrete™ Smart App will only be able to connect to your filter when the app is open and you are within close proximity to your filter (at home, for example). If you choose to grant access to location services “all of the time”, a connection will automatically be triggered to collect data when you are in close proximity to your filter, even if the app is in the background.

    If your app has not connected to your filter’s sensor in over 7 days, we use our backup system to estimate your filter life based on outdoor weather information available from your filter’s location. This backup calculation estimates your HVAC run-time by using outdoor weather data, such as temperature, so the filter life is reduced based on the estimate HVAC run-time of your home location’s weather trends.


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Pairing

  • Why won't my sensor/filter sync?

    Follow the instructions provided in the packaging.

    Check to make sure Bluetooth® is enabled on your smart phone device. make sure your mobile phone and your filter sensor are within close range. try syncing again closer to the sensor.

  • This happens when the app is open or in the background. Sensor data is not uploaded if app is deliberately closed. The sensor collects data throughout the day but uploads this data to your mobile device as soon as you are home and within range of the Smart Air Filter (approximately 50 feet). If you are not noticing any updates, ensure your Bluetooth is enabled and your phone and Smart Air Filter are within range.

  • This could mean there is a slight delay from the connection. Don’t worry, as long as all instruction steps are followed, the connection should be made with another try or two. Let our support team know if it doesn’t. The process may go faster if the mobile device is within good cellular signal range or connected to a strong wi-fi signal.

  • This could mean a couple things.

    1. Make sure Bluetooth is enabled on your phone.
    2. Make sure the “battery tab” has been removed from the sensor. A signal won’t be sent out to your phone until this battery tab has been removed.
    3. Make sure your phone and your Smart Air Filter are in close proximity to one another.
    4. If all of the steps listed above are being followed, please let our support team know and they will assist you.

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Filter-Specific Questions:


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Account Settings & Security


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  • Find an air filter

    See which air filter is right for your home.

  • Need a reminder?

    Sign-up for our Filtrete™ Brand 365 Program to get furnace filter change reminders and personalized home tips to help you create a fresher home.


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