webLoaded = "false" Loadclientside=No
A mother sitting on a couch her arm around her daughter. They are looking at a tablet computer.

Filtrete™ Smart Air Filters + Filtrete™ Smart App – FAQs

Contact us
webLoaded = "false" Loadclientside=No

Getting started

  • How do I set up my Filtrete™ Smart Air Filter?

    Follow the instructions provided in the packaging.

    1. Enable Bluetooth® on your mobile device.
    2. Download and open app.
    3. Follow instructions on screens to pair.
    4. Remove tab on filter's sensor.
  • How do I set up the app for the Filtrete™ Smart Air Filter?

    Download the Filtrete™ Smart App, which is available for fre for iOS and Android on the App Store and Google Play, and follow the instructions on the set-up screens.

     

    Google Play and the Google Play logo are trademarks of Google LLC.

    All other trade names referenced are the service marks, trademarks or registered trademarks of their respective companies.


webLoaded = "false" Loadclientside=No

Pairing

  • Why won't my sensor/filter sync?

    Follow the instructions provided in the packaging.

    Check to make sure Bluetooth® is enabled on your smart phone device. make sure your mobile phone and your filter sensor are within close range. try syncing again closer to the sensor.

  • How do smart sensors sync their data?

    This happens when the app is open or in the background. Sensor data is not uploaded if app is deliberately closed. The sensor collects data throughout the day but uploads this data to your mobile device as soon as you are home and within range of the Smart Air Filter (approximately 50 feet). If you are not noticing any updates, ensure your Bluetooth is enabled and your phone and Smart Air Filter are within range.

  • The app finds my filter sensor, but there is an error connecting.

    This could mean there is a slight delay from the connection. Don’t worry, as long as all instruction steps are followed, the connection should be made with another try or two. Let our support team know if it doesn’t. The process may go faster if the mobile device is within good cellular signal range or connected to a strong wi-fi signal.

  • The app doesn’t find my sensor when trying to pair.

    This could mean a couple things.

    1. Make sure Bluetooth is enabled on your phone.
    2. Make sure the “battery tab” has been removed from the sensor. A signal won’t be sent out to your phone until this battery tab has been removed.
    3. Make sure your phone and your Smart Air Filter are in close proximity to one another.
    4. If all of the steps listed above are being followed, please let our support team know and they will assist you.

webLoaded = "false" Loadclientside=No

Filter-Specific Questions:


webLoaded = "false" Loadclientside=No

Account Settings & Security


webLoaded = "false" Loadclientside=No
webLoaded = "false"
  • Find an air filter

    See which air filter is right for your home.

  • Need a reminder?

    Sign-up for our Filtrete™ Brand 365 Program to get furnace filter change reminders and personalized home tips to help you create a fresher home.


Follow Us
3M and Filtrete are trademarks of 3M. Used under license in Canada.
Change Location
Canada - English | Français