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Filtrete™ Smart Air Filters + Filtrete™ Smart App – FAQs

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Getting started

  • How do I set up my Filtrete™ Smart Air Filter?

    Follow the instructions provided in the packaging.

    1. Enable Bluetooth® on your mobile device.
    2. Download and open app.
    3. Follow instructions on screens to pair.
    4. Remove tab on filter's sensor.
  • Download the Filtrete™ Smart App, which is available for fre for iOS and Android on the App Store and Google Play, and follow the instructions on the set-up screens.

    Download on the App Store  Get it on Google Play

    Google Play and the Google Play logo are trademarks of Google LLC.

    All other trade names referenced are the service marks, trademarks or registered trademarks of their respective companies.


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Location-Specific Questions

  • Why do you need my location to set up the app?

    Allowing location services helps improve the user experience.

    For iOS:
    Location services are used to connect with your Filtrete™ Smart Air Filter when within close proximity (while the app is in the background) and to display outdoor air quality (when the app is open). By enabling location services and choosing “Always Allow”, the app will know when you’re within the geo-fence proximity and will automatically trigger a connection with the Filtrete™ Smart Air Filter sensor without requiring additional steps for the user.

    For Android:
    It allows you to view outdoor air quality for your current location. The app DOES NOT use your location while it is running in the background. It only accesses your current location to display outdoor air quality when the app is open.

    The Filtrete™ Smart App needs access to Bluetooth® Low Energy (BLE) in order to connect and pair with the Filtrete™ Smart Air Filter sensor. It's a requirement from the Android operating system to allow location services in order to access Bluetooth Low Energy (BLE) connectivity. If you would like to learn more about these Android requirements, you can view the information below:

    https://developer.android.com/guide/topics/connectivity/bluetooth-le.html#permissions

    https://developer.android.com/reference/android/bluetooth/le/BluetoothLeScanner.html#startScan(java.util.List%3Candroid.bluetooth.le.ScanFilter%3E,%20android.bluetooth.le.ScanSettings,%20android.app.PendingIntent)

    For that reason, the Filtrete™ Smart App asks for location access type “Allow all the time” so that it can access Bluetooth, even when it’s open in the background. This allows the app to gather data from the sensor without requiring additional steps (like opening the app).

  • For iOS:
    If the Filtrete™ Smart App does not have access to your location, we are not able to trigger a connection with your filter when you’re in close proximity (at home, for example). Without location access to the app, you will need to manually open the app when you’re close to your filter in order to collect sensor data to calculate filter life.

    If your app has not connected to your filter’s sensor in over 7 days, we use our backup system to estimate your filter life based on outdoor weather information available from your filter’s location. This backup calculation estimates your HVAC run-time by using outdoor weather data, such as temperature, so the filter life is reduced based on the estimate HVAC run-time of your home location’s weather trends.

    For Android:
    It is a requirement from the Android operating system that location services is granted for the Filtrete™ Smart App to use Bluetooth®. If you deny access to location services “while using the app” or “all the time”, the app will not be able to pair and connect with your Filtrete™ Smart Air Filter to collect the data needed to calculate filter life. If you choose to grant access to location services, but not “all the time”, “only while using the app”, this means that the Filtrete™ Smart App will only be able to connect to your filter when the app is open and you are within close proximity to your filter (at home, for example). If you choose to grant access to location services “all of the time”, a connection will automatically be triggered to collect data when you are in close proximity to your filter, even if the app is in the background.

    If your app has not connected to your filter’s sensor in over 7 days, we use our backup system to estimate your filter life based on outdoor weather information available from your filter’s location. This backup calculation estimates your HVAC run-time by using outdoor weather data, such as temperature, so the filter life is reduced based on the estimate HVAC run-time of your home location’s weather trends.


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Pairing

  • Why won't my sensor/filter sync?

    Follow the instructions provided in the packaging.

    Check to make sure Bluetooth® is enabled on your smart phone device. make sure your mobile phone and your filter sensor are within close range. try syncing again closer to the sensor.

  • This happens when the app is open or in the background. Sensor data is not uploaded if app is deliberately closed. The sensor collects data throughout the day but uploads this data to your mobile device as soon as you are home and within range of the Smart Air Filter (approximately 50 feet). If you are not noticing any updates, ensure your Bluetooth is enabled and your phone and Smart Air Filter are within range.

  • This could mean there is a slight delay from the connection. Don’t worry, as long as all instruction steps are followed, the connection should be made with another try or two. Let our support team know if it doesn’t. The process may go faster if the mobile device is within good cellular signal range or connected to a strong wi-fi signal.

  • This could mean a couple things.

    1. Make sure Bluetooth is enabled on your phone.
    2. Make sure the “battery tab” has been removed from the sensor. A signal won’t be sent out to your phone until this battery tab has been removed.
    3. Make sure your phone and your Smart Air Filter are in close proximity to one another.
    4. If all of the steps listed above are being followed, please let our support team know and they will assist you.

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Filter-Specific Questions:

  • Do I need an app for the Smart Air Filter?

    Yes, you will need to download the Filtrete™ Smart App, which is available for free for iOS and Android on the App Store and Google Play.

    Download on the App Store  Get it on Google Play

    Google Play and the Google Play logo are trademarks of Google LLC.

    All other trade names referenced are the service marks, trademarks or registered trademarks of their respective companies.

  • You will buy a new Smart Air Filter, which will have a new sensor attached. Once a filter has been used, you may dispose of the sensor (per your local electronics disposal guidelines). The sensor is not reusable.

  • The new Smart Air Filters will be available online and in-store fall 2018 with select Filtrete™ Brand retailers.

  • The Smart Air Filters will be available in MPR 1500, and 1900.

  • No. There are many sizes of air filter slots, but the Smart Air Filter line covers the top three, depending on performance level.

  • After extensive testing, Filtrete™ Brand found the Bluetooth® sensor could connect to a phone throughout most areas of large homes. Typical range for Bluetooth™ is approximately 50ft. Additionally, a connection to the sensor does not need to be constant for data to flow; the sensor only needs to be connected for a minimal amount of time to upload about a week’s worth of stored sensor data.

  • Once the app connects to your Smart Air Filter, it starts collecting the data stored in the sensor. This data includes changes in air pressure and temperature, and it has been collected and stored by the sensor since the last time a connection occurred. After sensor data is collected, the app uploads this information to the cloud where proprietary algorithms will then calculate your filter life.

    If your app hasn’t connected to your filter for a while, it’s likely that a significant amount of sensor data has been accumulated. For that reason, it might take up to two hours to complete full data upload, especially in cases where the app hasn’t connected with the sensor for over two weeks. It is recommended that you allow the app to access your device’s location “Always”, so that a connection can be triggered when open in the background and in close proximity to your filter.

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Account Settings & Security


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Troubleshooting

  • I’m having issues connecting to my filter
    For iOS devices:

    If you’re trying to pull down in the filter details to connect to your filter but you see the message that connection failed, there are a few reasons why this could be happening.

    • You need to be within range (approximately 50 feet) for the Bluetooth® connection to be made between the Filtrete™ Smart App and the Smart Air Filter
    • If the app doesn’t have access to ‘location services’, make sure to open the app when in close proximity with the Smart Air Filter. If you want the app to automatically connect and update, allow access to location ‘always’ on the iOS settings screen.
    • Please don’t try to connect to your Smart Air Filter through the Bluetooth® settings on your phone or other third-party applications, as it could hinder the app from connecting to the filter.
    • Too many walls between you and your filter can also prevent the app from finding and connecting to your Smart Air Filter. You will want to be within closer range of the filter for the app to update.
    • If none of the above helps, you might have a defective sensor on your Smart Air Filter. Please contact our support team at 1-800-388-3458 for additional assistance.


    For Android devices:

    If you’re trying to pull down on the Filter Details page to connect to your filter and you see the message that ‘the connection failed’, there are a few reasons why this could be happening.

    • You need to be within range (approximately 50 feet) for the Bluetooth® connection to be made between the Filtrete™ Smart App and the Smart Air Filter.
    • On Android devices, the operating system requires ‘location access’ for the Bluetooth® connection to work. Make sure you have granted access to location on the ‘My Profile’ screen. For more information, see section ‘Location-Specific Questions’ below.
    • If you have granted access to location “Only while using the app”, make sure you keep the app open during the connection process. That allows the app to trigger a connection with the Smart Air Filter. Allowing the app to access your location “all the time” removes the need to keep the app open, since the app can trigger a connection when you are within range of your filter.
    • Please don’t try to connect to your Smart Air Filter through the Android Bluetooth® settings on your phone or other third-party applications, as it could hinder the app from connecting to the filter.
    • Too many walls between you and your filter can also prevent the app from finding and connecting to your Smart Air Filter. You will want to be within closer range of the filter for the app to update.
    • If none of the above helps, you might have a defective sensor on your Smart Air Filter. Please contact our support team at 1-800-388-3458 for additional assistance.
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    See which filter is right for your home

  • Where to buy

    Find Filtrete™ Filters in-store or online.


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